![]() Firstly, contact us at so that we know of your situation. We replace items if they are defective or damaged. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. We all have a change of mind sometimes and that’s okay. FAQs How can I exchange a product?Īny item not in its original condition or damaged not due to our errorĪny item that is returned more than 30 days after delivery We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. How long does it take for the return to be received?ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. If you receive a refund, the cost of shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Royce Apparel Attn: Online Sales 408 Longmeadow Drive Salisbury, NC 28147 If you need another size of the same item or want to exchange it for another item send us an email at and send your item to: 408 Long Meadow Dr Salisbury, NC 28147 We only replace items if they are defective or damaged. If you’ve done all of this and you still have not received your refund yet, please contact us at (if applicable) ![]() There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery. ![]()
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